News
05|2012
KVM pioneers implement monitoring over SNMP
03|2012
Growing G&D sales network
03|2012
Review CeBIT 2012
Basics about G&D's support
Find answers to your questions about our support and the installation of our products.
Do you have further questions? Don't hesitate to contact us - we will be pleased to advise you.
What do I do with defective devices?
What do I do with defective devices?
You can send any defective devices to Guntermann & Drunck.
Please fill out the RMA form and make sure to include a contact for any technical questions and a description of the error.
Where do I get a manual for my G&D device?
Where do I get a manual for my G&D device?
You can download the manuals for our current device versions.
If you need a manual for an older version, please send an email to our support team. Make sure to include the exact device name, the serial number, and the date of purchase
Where do I get help with installing my devices?
Where do I get help with installing my devices?
The manual of your device gives a detailed description of how to install the devices.
You can download the manuals for any current device versions. If you still have problems installing the devices, you can contact our support team.
Do I need to update my devices?
Do I need to update my devices?
G&D devices only require an update if they do not work properly.
Where do I get an update for my devices?
Where do I get an update for my devices?
Due to the complex updates for G&D devices, they cannot be provided as download.
If you need to update your devices, please contact our support team.
Why doesn’t my monitor display the resolution I selected?
Why doesn’t my monitor display the resolution I selected?
Please check if the monitor can display the selected resolution.
If the monitor can display the selected resolution, please contact our support.
