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Support

Welcome  Support

We are there for you

We are here for you - even years after you have purchased our products. For us, qualified service in all areas is just as important as comprehensive consulting by our sales team.

G&D regards these aspects as the basis for a working partnership.

Our support team - competent and always there for you

Our support – personal and competent

As in many sports, some personal bests are only possible when working closely with a strong team. The G&D technical support team is such an essential player within the G&D service philosophy.

Our staff is only one phone call away to take charge of your request.

G&D support offers more…

  • Consulting and planning of complex KVM installations
  • Free of charge loan equipment - before purchasing and during repairs
  • On-site installation and start-up of G&D devices
  • Reliable troubleshooting
  • Professional on-site service
  • Fast repair service
  • Three years of full warranty on components including installation, which is far more than legally required
  • Technical support in English and German from 6.00 a.m. to 6:30 p.m., on Fridays to 5:00 p.m. with direct contact to the service department - cost free on 00800-55096000*

*This service number cannot be reached from some regions or service providers. In that case, you can still call us on +49 27 39 89 01-488

Questions & support for our products

Repairs & returns of our KVM devices

You can contact us

Mondays to Thursdays:
from 06:00 a.m. to 6:30 p.m. (CET)

and Fridays:
from 06:00 a.m. to 5:00 p.m. (CET)

Send an email to
support@gdsys.de

or free of charge via phone
00800 5509 6000*

This service number cannot be reached from some regions or service providers. 

In that case, you can still call us on +49 27 39 89 01-488

News at G&D

G&D at IBC 2016. KVM systems are an essential part of the broadcast industry especially when it comes to the optimized operation of systems...

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G&D at IBC 2016. KVM systems are an essential part of the broadcast...

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In most industries applications always demand higher resolutions. That’s why today, 4K is increasingly finding its way into IT...

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In most industries applications always demand higher resolutions....

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Guarantee for speed and consistency - When it comes to KVM, the letter V – short for video – plays the most important role because it is the...

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Guarantee for speed and consistency - When it comes to KVM, the letter...

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G&D at IBC 2016. KVM systems are an essential part of the broadcast industry especially when it...

Read more

In most industries applications always demand higher resolutions. That’s why today, 4K is...

Read more

Guarantee for speed and consistency - When it comes to KVM, the letter V – short for video – plays...

Read more