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Repair
Welcome  Support  Repair

Repairing your devices

Please only return goods that you have purchased directly at Guntermann & Drunck. 

If you did not purchase the product directly at Guntermann & Drunck, please contact your dealer regarding any complaints.

After filling out the form below, you get an automatically generated RMA number. Please do not return any goods without an RMA number. Returns that are sent in without an RMA number are directly returned to the addresser without being processed.

Sent in goods that were not purchased at Guntermann & Drunck cannot be processed and are directly returned to the addresser.

In our repair department your device is in good hands

RMA form

Reparaturen_formular_en

Contact details
Please enter your address if it differs from that given in the contact data. Otherwise you can leave the field empty.
Please enter your address if it differs from that given in the contact data. Otherwise you can leave the field empty.
Comments on the product
Please insert your product details in the following format: Product name / Serial number / Your internal ref. no. For example: DL-Vision(S)-AR-CPU / GDxxxxxxxx (or 00-0000-0000) / Your ref. no.
Error description
To help us locate the error, please describe it as accurately as possible.
Repair request
Would you like to receive a cost estimate, or do you want us to repair the device up to the given amount?

By default, the firmware of the devices will be updated by us during repair. Your configuration is still available and your KVM solution will stay up to date.

Please take a few minutes

Please use the provided box if the shipping address differs from the address given in your contact data. Please fill out the RMA form. Note that all fields marked with an asterisk (*) are required fields.

After you have sent the form, you will immediately receive your RMA number. You will receive an email containing your collected data. Print out the copy, sign it and send it along with your return shipment.

Thank you for your help.

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You can contact us

Monday to Thursday:
from 06:00 a.m. to 6:30 p.m. (CET)

and Friday:
from 06:00 a.m. to 5:00 p.m. (CET)

Send an e-mail to
support@gdsys.de

or free of charge via phone
+800 5509 6000*

This service number cannot be reached from some regions or service providers. 

In that case, you can still call us on +49 271 23872-488

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