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Support request

Welcome  Support  Support request

Contact our support team

Do you have questions about your product or applications? Does your device require new firmware? Or does it not work as it is supposed to? Then contact our support team - send an email, call us or use our contact form.

Take a few minutes so that we can support you as efficiently as possible:

  • Tell us the name of the product you have questions about
  • Tell us the serial number of said product
  • Give a short description of the issue

Even the peripherals connected to the device can be important for answering your question.

We are always here for you!

Our customer support is happy to take care of your requests

Your support request

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Contact details
Comments on the product
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Returns

Not all technical issues can be solved over phone. In such cases, please return the product after having contacted our staff.

Please use the RMA Form to ensure that we can process your request as fast as possible.

New contact details

Guntermann & Drunck GmbH Systementwicklung 

Obere Leimbach 9
57074 Siegen - Germany
Phone: +49 271 23872-0
Fax: +49 271 23872-120

Get your overview

You can contact us

Mondays to Thursdays:
from 06:00 a.m. to 6:30 p.m. (CET)

and Fridays:
from 06:00 a.m. to 5:00 p.m. (CET)

Send an email to
support@gdsys.de

or free of charge via phone
00800 5509 6000*

This service number cannot be reached from some regions or service providers. 

In that case, you can still call us on +49 271 23872-488

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